An Open Letter to an Undisclosed Person:

Thank you for meeting with me about my displeasure with your organization. I appreciated you taking the time out of your busy day to meet although your heart was not open and we left on the same terms with which we met. At the time, I was utterly exhausted from 36+ hours of work that I had completed and honestly had less than 5 hours of sleep when we met. As you know, my work is very emotionally draining and can be physically taxing but you weren’t concerned with that, just concerned about how you were going to defend yourself and organization.

Let me say that I was not trying to hurt you personally. My displeasure was because of many things. I addressed those with you but your heart was not open. You didn’t hear me, you were only there to defend. If I were a hospital representative who expressed those feelings, you would not have approached me in such a way. You would have been open to hearing my concerns. But I am not a hospital, I am just a person who you berated, threatened and attempted to rip apart her very core.

I wanted to keep the conversation on task by trying to explore the communication breakdown within your organization but you weren’t interested in fixing that organizational breakdown and only offered for me to call you personally when your organization failed to provide. If they failed to provide, you shared you would find a way to provide. You don’t see how that isn’t really feasible and ultimately, not sustainable for you, your family and of course, your organization.

Our conversation should have been about mending a damaged relationship, addressing communication failures, and coming together to provide for families but you did not see that. You came with discontent and hate towards a comment I made on my personal Facebook page. In addition, you felt assaulted because I did not involve your organization with one of my many clients. A client you should have never known I was serving and even though you did, you did not come to me. You expected me to come to you. And when I didn’t, you were offended.

I apologized to you but you did not accept it. You offered no humanity, you remained cold and heartless, ripping apart all I do and comparing my loss to yours. Discounting my children by stating I couldn’t possibly understand your loss and referring to them as blobs. I took it. It’s not like I haven’t heard it before but there was no need to compare our losses during this conversation.  It wasn’t about our deceased children or the grief we both carry for them. This was about your organizations failings and my businesses inability to utilize a service. Then the second piece was my sadness over something I lost from your organization as a bereaved mother.

You lumped them into one big issue and refused to see either side. You were grasping at every straw in an attempt to destroy me. It was wrong and inappropriate. You said I should have come straight to you with my displeasure instead of utilizing your organizations outlet for asking questions and submitting a complaint; instead of posting something on my personal page. But why should I have come to you directly?

You stated it was because we were “friends” on Facebook as if that gives me some entitlement. Maybe it does, but what about all those who had the same feelings and aren’t friends with you on Facebook? Where do they go when they feel disappointed? I suppose to your special VIP club that no one knows about. I wouldn’t come to you (the owner) no more than a Private would go to their General if they had a concern. I explained this, but you didn’t understand that concept.

You continued to “one-up” me. Any situation I discussed, you presented something worse that you were involved in. Your underlying message was that I couldn’t possibly have an understanding because I haven’t been where you have, seen what you have, experienced what you have and more. We are both unique. We both have stories to tell but you didn’t see that; only defensiveness and hate. That’s what you brought to this meeting.

When I shed tears in front of you because of the sheer exhaustion of my last 36+ hours, not a sign of humility appeared and you continued to thrash about, searching for oxygen to heal a wound you believe I created. No humanity; just defensiveness and continued berating of me and my profession.

“Anyone can do what you do,” you said. “I can do it without any training and slap a credential behind my name,” you blundered. No, “anyone” can’t do what I do just as much as “anyone” can’t do what you do. And this is where you became such a hypocrite and didn’t even see it. I chose for my client to have a personal service, untrained by your “standards” yet trained in her own way and definitely up to serving a special case, but she wasn’t “good enough” for you because she wasn’t trained by your organization.

You said your organization is “premier” with all the training and support that is received and that is wonderful. It does make your organization special. But my organization is special and premier too. It is also unique and came with an intense amount of training. You don’t see that and you won’t, even when I invited you in to share. “I have a friend that serves families the way you do and she doesn’t have training,” you muttered.

Oh, but it is very important that your friend receive training. I explained that it is frustrating that your friend doesn’t have any formal training because there is so much that can be offered. Maybe your friend is offering it but without the training, your friend may not even know. Training doesn’t make one superior but it does help families.

However, I see a bigger issue here beyond all that. It’s worthiness. You and your organization determine worthiness and that is not okay. It’s also discrimination at its finest. What makes someone more worthy than another? You have a manual complete with pictures and statements which determines worthiness. Your statements were sickening and heartless. I was in utter shock to hear you placing humans into worthiness categories, no different than all the scuttlebutt with Planned Parenthood who also determines worthiness.

“You see this? What can we do with that?” = UNWORTHY
“See this here? Now we can do something with this. We can create something great.” = WORTHY
“What do we do with a blob?” = UNWORTHY
“This one is so perfect.” = WORTHY

Looks determine worthiness. Age determines worthiness.

And you still question why I DIDN’T CHOOSE YOUR ORGANIZATION?  I was not going to allow you or your organization to determine the worthiness of my client or any of my clients for that matter. You continued on in an attempt to defend yourself but you really hurt yourself even more. The clarity I had after sleep was so unbelievable. You told me to call you and you would personally find the right person within your organization to help, but that isn’t helpful. It’s a special club; the club where those who were deemed unworthy, become worthy. It’s not enough that they are already in a “club” but now they are in a “sub-club” and can be treated as a VIP; if you determine them worthy.

But what about all those you never deem “unworthy?” Where are they left? What do they get? Oh, they can still get a box, which is much better than a bag, right? But that’s it. They aren’t offered the professionalism, just some random person with little training to fill in.

You stated that this can be too hard for some people in your organization; that they leave because its too difficult. So maybe the training isn’t correct? Maybe they need different training? More training? Have you explored that? Or maybe you tell them about the worthiness and they too feel that some are unworthy, because of your standards. This is not okay.

I asked where you wanted to go from here and you turned it back on me. I shared from my heart where I wanted to go with you and your organization, how much I believe in it, how much I support it but that didn’t matter. There was no thank you, just defensiveness and anger. Your heart never became soft. There was no reciprocation. You even went so far as to say that I performed a major disservice to a particular client. That if I had called upon your organization that you would have been able to provide something I couldn’t. You hit below the belt on this one although my client would not have been worthy by your organizations standards.

When I asked again where we should go from here, you said you asked that question and I didn’t answer which was not true and I again explained and asked what you wanted. “Respect,” is what you said. I had respect for you but how can one have respect for you after learning all these things? You asked for personal respect, which is admiration. But you do not have qualities with which I would want to admire nor emulate.

You didn’t ask for respect for your organization, you asked me to respect you. You didn’t ask me to support your organization, you asked me to support you. But after all that was revealed to me, in an attempt to show me what my clients may be missing, I cannot respect your organization. It is not all inclusive.

You are not the one that determines worthiness. I am worthy. My children are worthy. Everyone deserves VIP treatment no matter how hard it is. And finally, you had the opportunity to make things right, but you didn’t. So I just want you to know. I AM STRONG! I am here and I will provide VIP treatment to all my clients. They are all worthy! I operate with integrity. I do what’s best for my clients and if not using your organization is best, then that’s what I recommend.